bajl Privacy Policy — Your Data, Protected

1 Who We Are

bajl is an online gaming platform operated for players in Bangladesh. bajl is the data controller responsible for the personal data collected through the bajl website and app. When this policy refers to "bajl", "we" or "us", it means the bajl platform and its operating entity.

If you have any questions about how bajl handles your personal data, you can contact the bajl privacy team at any time using the contact details in Section 12 of this policy. bajl is committed to handling all privacy enquiries promptly and transparently.

2 Data We Collect

bajl collects personal data in two ways: data you provide directly when using bajl, and data collected automatically as you interact with the bajl platform. The table below summarises the main categories of data bajl collects.

bajl does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required for responsible gaming compliance purposes, in which case bajl will seek your explicit consent.

3 How We Use Your Data

bajl uses your personal data for the following purposes:

• Account Management: To create, maintain and secure your bajl account, including identity verification and password recovery.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Game Delivery: To provide access to bajl's games, record game outcomes and calculate winnings accurately.
• Responsible Gaming: To monitor gaming patterns, apply deposit limits and identify players who may need support.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering and unauthorised account access.
• Legal Compliance: To meet bajl's obligations under applicable law, including anti-money laundering regulations and age verification requirements.
• Customer Support: To respond to your enquiries, resolve disputes and improve bajl's support services.
• Platform Improvement: To analyse usage patterns and improve the bajl platform, games and user experience.
• Communications: To send you important account notifications, transaction confirmations and, where you have opted in, promotional offers from bajl.

bajl will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent. If bajl needs to use your data for a new purpose, you will be notified and given the opportunity to object.

4 Legal Basis for Processing

bajl processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract Performance: Processing is necessary to provide the bajl service you have signed up for, including account management, game access and payment processing.
• Legal Obligation: bajl is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate Interests: bajl processes certain data — such as technical and usage data — to maintain platform security, prevent fraud and improve the bajl experience. bajl ensures these interests do not override your fundamental privacy rights.
• Consent: Where bajl relies on your consent — for example, to send promotional communications — you can withdraw that consent at any time by contacting bajl support or updating your account preferences.

5 Data Sharing

bajl does not sell, rent or trade your personal data. bajl may share your data with trusted third parties only in the following limited circumstances:

• Payment Providers: bajl shares necessary transaction data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are bound by strict data protection obligations.
• Identity Verification Services: bajl may use third-party KYC providers to verify your identity. These providers process only the minimum data necessary for verification and are contractually bound to protect your information.
• Technology Partners: bajl works with hosting, analytics and security technology providers who may process data on bajl's behalf. All such partners are bound by data processing agreements that restrict how they can use your data.
• Legal Authorities: bajl may disclose your data to law enforcement or regulatory authorities where required by law or where bajl has a good-faith belief that disclosure is necessary to prevent fraud, protect safety or comply with a legal obligation.

6 Cookies and Tracking

bajl uses cookies and similar tracking technologies to make the bajl platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit bajl. The types of cookies bajl uses are as follows:

• Essential Cookies: Required for the bajl platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics Cookies: bajl uses anonymous analytics cookies to understand which pages and features are most used. This data is aggregated and cannot be used to identify individual players. You can opt out of analytics cookies through your browser settings.
• Preference Cookies: These cookies remember your bajl settings, such as language preferences and display options, so you do not have to reset them each time you visit.

bajl does not use third-party advertising or retargeting cookies. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of the bajl platform.

7 Data Security

bajl takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:

• AES-256 encryption for all data stored on bajl's servers.
• TLS encryption for all data transmitted between your device and bajl's platform.
• Multi-factor authentication options for bajl account access.
• Regular security audits and penetration testing of bajl's infrastructure.
• Strict access controls — only authorised bajl staff can access personal data, and only where necessary for their role.
• Automated monitoring systems that detect and alert bajl to suspicious activity in real time.

Despite these measures, no online platform can guarantee absolute security. If bajl becomes aware of a data breach that affects your personal data, bajl will notify you promptly and take all reasonable steps to mitigate the impact. If you suspect that your bajl account has been compromised, contact bajl support immediately.

8 Data Retention

bajl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods bajl applies are as follows:

• Account Data: Retained for the duration of your bajl account and for up to 90 days after account closure, unless a longer retention period is required by law.
• Transaction Records: Retained for a minimum of 5 years to comply with anti-money laundering regulations.
• Identity Verification Documents: Retained for the duration of your account and for up to 5 years after closure, in line with regulatory requirements.
• Support Communications: Retained for up to 2 years after the resolution of the relevant enquiry.
• Analytics Data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes.

When your data is no longer required, bajl will securely delete or anonymise it. You can request early deletion of your data by contacting bajl support, subject to bajl's legal retention obligations.

9 Your Privacy Rights

As a bajl player, you have the following rights in relation to your personal data. bajl will respond to all valid requests within 30 days.

To exercise any of these rights, contact bajl support at [email protected]. bajl may need to verify your identity before processing your request. There is no charge for exercising your privacy rights.

10 Children's Privacy

bajl is strictly an adult platform. bajl does not knowingly collect personal data from anyone under the age of 18. If bajl discovers that a minor has registered an account, that account will be immediately closed and all associated data will be deleted. If you believe a minor has accessed bajl, please contact bajl support immediately so the matter can be investigated and resolved.

11 Updates to This Policy

bajl may update this Privacy Policy from time to time to reflect changes in bajl's data practices, legal requirements or platform features. When material changes are made, bajl will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

bajl encourages you to review this Privacy Policy periodically. Your continued use of bajl after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using bajl and contact support to request account closure.

12 Contact bajl About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way bajl handles your personal data, please get in touch with the bajl privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the bajl platform.
• FAQ: Visit the bajl FAQ page for answers to common privacy questions.